Last Updated: 20/02/2026
1. Introduction
Eshoopas Pty Ltd (“Eshoopas”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.
This Legal & Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you access or use www.eshoopas.com, including when you purchase products or interact with our services.
By using our website, you agree to the terms of this Policy.
2. Information We Collect
We may collect and process the following categories of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Billing and delivery address
- Account login details
- Order history
- Customer service communications
2.2 Payment Information
Payments are processed securely through approved third-party payment providers. Eshoopas does not store full credit or debit card details on its servers.
2.3 Technical & Usage Information
- IP address
- Browser type and device information
- Website usage data
- Cookies and tracking technologies
3. How We Use Your Information
Your information is used for legitimate business purposes, including:
- Processing and fulfilling orders
- Providing customer support
- Sending order confirmations and updates
- Improving website performance and user experience
- Preventing fraud and ensuring security
- Complying with legal and tax obligations
We do not sell, rent, or trade your personal information to third parties.
4. Cookies & Tracking Technologies
Eshoopas uses cookies and similar technologies to:
- Enable essential website functionality
- Analyse traffic and performance
- Improve services and marketing effectiveness
Visitors may manage cookie preferences through our consent management tool.
5. Disclosure of Information
We may share your personal information with:
- Payment processors
- Courier and delivery partners
- IT and hosting providers
- Analytics and security service providers
All third parties are required to safeguard your data and process it lawfully.
We may also disclose information if required by law or regulatory authorities.
6. Data Security
Eshoopas implements appropriate technical and organisational security measures to protect personal information against:
- Unauthorised access
- Loss or theft
- Misuse or alteration
Our website uses secure encryption (SSL) to protect data transmission.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymised.
8. Your Rights Under POPIA
In accordance with POPIA, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
9. Limitation of Liability
While we take reasonable steps to protect your information, Eshoopas Pty Ltd shall not be held liable for:
- Loss or damage resulting from unauthorised access beyond our reasonable control
- Service interruptions caused by third-party providers
- Technical failures outside our direct control
Use of this website is at your own risk.
10. External Links
Our website may contain links to third-party websites. Eshoopas is not responsible for the privacy practices or content of those external sites.
11. Changes to This Policy
We reserve the right to update or amend this Legal & Privacy Policy at any time. Any changes will be published on this page with the updated revision date.
Continued use of the website after changes constitutes acceptance of the updated policy.
12. Contact Details
If you have questions regarding this Policy or the handling of your personal information, please contact:
Eshoopas Pty Ltd
3502 Phenyo St
Lethlabile-A
Brits, 0264
South Africa
Phone: 060 737 7728
Email: legal@eshoopas.com
Website: www.eshoopas.com
Operating Hours
Monday – Friday: 08:00 – 17:00
Saturday: 08:00 – 15:00
Sunday: Closed